Services-Service Support

Comprehensive Service Support From Dentex

Before, During, and After Purchase

Before Purchase: Expert Guidance Before You Buy

Needs Analysis

Our specialists work with you to understand your workflow, material requirements, and production goals before recommending a solution.

Solution Matching

We match you with the right equipment combination — whether for a single clinic or a full production line.

Sample Testing Support

Request material samples or arrange a live demo to validate performance before purchase.

During Purchase: Transparent Production & Quality Assurance

Production Progress Updates

Stay informed with regular updates on your order status, from manufacturing to final QC inspection.

Quality Inspection Reports

Every unit is tested and documented before shipment. Full QC reports are available on request.

Custom Documentation

We provide OEM-ready manuals, CE declarations, and custom labeling for your brand requirements.

After Purchase: 24/7 Support, Long-Term Partnership

24/7 Technical Hotline

Reach our engineers any time via phone, email, or live chat for immediate troubleshooting assistance.

Remote Diagnostics

Our team can remotely access your machine's data to diagnose issues and push firmware updates without delays.

Spare Parts Support

Fast global delivery of genuine spare parts, with priority fulfillment for service contract customers.

Scheduled Maintenance

Preventive maintenance programs to maximize uptime and extend equipment lifespan.

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Office Add: West Tower of Guomei Smart City, No.33 Juxin Street, Haizhu District, Guangzhou China

Factory Add: Junzhi Industrial Park, Baoan District, Shenzhen China

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Contact person: Eric Chen

WhatsApp: +86 199 2603 5851